Riders failing to meet any of the following requirements will not be able to participate in any part of Our Segway Experiences and will be subject to the standard Termination/Cancellation Policy - any queries should be raised before bookings are made:

1. Riders must be at least 14 years of age.
2. Riders aged 14-17 must be accompanied by a Rider aged 18 or above. The accompanying rider, who is aged 18 or above, must assume legal responsibility for the Riders aged 14-17. Unaccompanied Riders under the age of 18 will have their place terminated, as per the standard Termination/Cancellation Policy.
3. Riders must weigh at least 45KG (approximately 7 stone / 100 lbs).
4. Riders must be no heavier than 110KG (approximately 17.5 stone / 245 lbs).
5. Riders must wear a helmet. Helmets will be provided but Riders may bring along their own providing it meets recognised safety standards.
6. Riders must wear suitable footwear (e.g. trainers or comfortable shoes) and clothing.
7. Riders must be able to stand for the duration of their Segway Experience without stopping (for toilet breaks, rests etc.).
8. Riders must be able to step on-to and off the base of their Segway PT unassisted (following training). The step is approximately 8 inches / 20 CM tall.
9. Riders must be able to lean from side-to-side and forwards and backwards, whilst standing upright on their Segway PT.
10. Riders must not be under the influence of drugs or alcohol.
11. Riders must have adequate vision in order to safely operate a Segway PT, which can move at speeds up to 12.5MPH, and must wear any prescribed glasses where appropriate.
12. Riders must have adequate hearing (or assisted hearing) or be otherwise able to understand and respond to instructions from Us.
13. Riders must speak/understand English in order to respond to instructions from Us. Non-English speaking Riders will need to be accompanied by a translator.
14. Riders must inform their Instructor of any impairments which may affect their safety before participating in a Segway Experience.
15. Pregnant women or people with back injuries and or other serious health problems should not participate in any of Our Segway Experiences.

TERMINATION/CANCELLATION POLICY

1. If We receive notification for a booking alteration or cancellation more than 72 hours (3 clear days) prior to the scheduled booking commencing, an alternative date or time or refund will be offered, except for bookings made with a voucher, for which an alternative date or time will be offered. Notifications for a booking alteration or cancellation can be made via phone or e-mail and must include the booking or payment reference.
2. We reserve the right to prohibit any Rider, prior to commencement, during training or during operation, from participating or continuing to participate in any of Our Segway Experiences, if they fail to meet the General Terms, Rider Requirements or do not maintain Acceptable Behaviour, as specified in these terms and conditions. In such cases, a Rider's Segway Experience will be terminated and no refunds or alternative dates will be offered.
3. If We cancel a Segway Experience due to prevailing weather conditions or other unforeseen circumstances (e.g., technical difficulties), a refund (excluding voucher bookings) or alternative dates or times will be offered. We will endeavour to inform You of such cancellations using any contact information supplied at the time of booking. When such a cancellation occurs, You accept that We are not liable for any losses You or any affected Riders may have incurred (e.g., petrol, hotel accommodation etc.).
4. Following training, if a Rider cannot control a Segway PT to the standard required by their Instructor, they will be unable to participate further. If the Rider's place was booked with a voucher, the voucher (or equivalent part of the voucher) will be reactivated upon request. Any bookings made with a direct payment will be refunded upon request.

Full Terms and Conditions are available here: http://www.segwaysmiles.com/terms